CONVERSATIONAL AGENTS · WHATSAPP · TELEGRAM · WEB

AI Chatbots on WhatsApp, Telegram and Web

We design and build conversational agents on WhatsApp Business, Telegram, and web over RAG, MCP, and real integrations with your CRM.

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WhatsApp · 10:42

Hi, do you have a slot for a demo this week?

10:42

Sure, let me help. Checking the sales team's calendar.

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Calendly · Availability

I have Thursday at 11:00 with Marta or Friday at 4:30 PM. Which works for you?

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Thursday at 11:00 is perfect.

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Done. Meeting booked and confirmation sent to your email.

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Methodology

We design and build chatbots that act with the real context of your business

Agentic reasoning, real integrations, and measured operation. Every conversation leaves a trace, every action executes against your systems.

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Design

  • Intents, tools, and human handoff map
  • Tone, guardrails, and per-channel policies
  • Test conversations and golden cases
  • Success criteria and quality metrics
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02 / 03

Implementation

  • Agents with LangGraph and multi-step orchestration
  • RAG over your business knowledge
  • MCP servers to CRM, ERP, and calendar
  • WhatsApp Business API, Telegram, and web widget
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Operation

  • Full traces of every conversation
  • Resolution, escalation, and CSAT metrics
  • Iteration on golden cases and evaluations
  • On-call and continuous agent improvement
VALUE PROPOSITION

Chats that act on your business in real time

Real agents that understand the request, query your systems, run the action, and respond with the actual context of your business.

Agentic and reasoned

MULTI-STEP REASONING

They reason about the conversation and decide what to do at each step. They book, modify, escalate, or hand off to a human based on the real case of each conversation.

WhatsApp, Telegram and web

SAME AGENT · THREE CHANNELS

Same agent, same knowledge, every channel. WhatsApp Business API, Telegram Bot API, and an embeddable web widget backed by the same business logic.

24/7 attention without queues

RESPONSES IN SECONDS

Responses in seconds at any hour. When a request exceeds the agent's scope, it escalates to the human with the full context already gathered — no need to ask twice.

Qualify leads and operate

LIVE CRM AND CALENDAR

Qualify opportunities against your real criteria, create records in your CRM, book meetings in the rep's calendar, and trigger the workflows you already have in place.

SUCCESS STORIES

Companies that trust our team

Companies that trust Dinacode to deploy AI chatbots on WhatsApp Business, Telegram, and web over real integrations with their CRM, ERP, and business systems.

E-commerce

Post-sales support on WhatsApp

Agentic chatbot connected to the ERP to look up orders, handle returns, and resolve incidents. Resolves most cases without human intervention.

Industry

Internal technical support

Conversational assistant over catalog, manuals, and stock. Serves sales and operations teams from Telegram and web, with CRM sync.

Services

Lead capture and qualification

Web conversational agent that qualifies visitors, schedules calls, and opens opportunities in HubSpot or Salesforce without intermediate forms.

FREQUENTLY ASKED QUESTIONS

What teams ask before signing

What we put in writing before starting.

  • What's the difference between a traditional chatbot and an AI agent?
    A traditional chatbot follows a closed decision tree. An agent reasons about the request, calls the right tools (CRM, calendar, knowledge base), and decides the response at each turn. An agent qualifies a lead and books a meeting; a chatbot only recites options.
  • What happens when the agent doesn't know how to respond?
    It escalates to the human team with full context already gathered: customer identity, conversation history, and case summary. The handoff arrives without asking for the same data again. The escalation threshold is defined per channel, intent, and model confidence level.
  • How is the agent trained with our information?
    We index your knowledge base, FAQs, catalog, and documents with RAG. We connect CRM, ERP, and calendar via MCP servers. The agent cites the exact source of each response; if there is no data, it says so. No unnecessary fine-tuning.
  • Do we need WhatsApp Business API? Who manages it?
    Yes, for volume and official templates. We handle the WhatsApp Business Platform onboarding through Meta or your trusted BSP, configure templates, webhooks, and verified numbers. The account stays in your name.
  • Who owns the conversation history and the data?
    You do. Conversations, embeddings, and traces are stored in your infrastructure or in cloud accounts in your name. No lock-in. Retention and deletion policy are defined by you according to your GDPR requirements.
TECHNOLOGIES

Technology stack

WhatsApp Business API, Telegram Bot API, and a custom web chat orchestrated with MCP, RAG, and the leading LLMs over real integrations with your CRM and business systems.

Channels
WhatsApp Business APITelegram Bot APIWeb Widget
Models and agents
Anthropic ClaudeOpenAI GPTLlamaMistral
Orchestration
LangGraphMCPRAGWebhooks
Integrations
HubSpotSalesforcePipedriveCalendlyERP

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Tell us about your project

We analyze how your project works today and identify where you can gain real efficiency with AI and software.

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